We have built, researched and tested concepts with some lovely organizations committed to making meaningful change.

“Cardinal Health’s commitment to embrace great customer experience needed just this kind of cross-functional mindset shift. We’re beginning to create catalysts in the larger organization to reconsider the end-to-end experience for our customers and users. Getting good at service design means rethinking how we approach solving problems and how we collaborate to do that. Catherine and team gave us the tools to reconsider, rethink, redesign end-to-end experiences in the healthcare space, within a very large enterprise. That’s not easy.”

Marty Vian,
Head of Design 
Commercial Technologies, Fuse @ Cardinal Health

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